Privacy Policy

Effective Date: 2026

Website: CallCabin – Preston, Lancashire (PR1 7BE, United Kingdom)

At CallCabin, your privacy matters. Whether you’re booking a phone repair in Preston, requesting a business quote, or simply browsing our services, we are committed to protecting your personal information and handling it responsibly.

This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Who We Are

CallCabin is a tech repair and retail service based in Preston, Lancashire (PR1 7BE), United Kingdom.

If you have questions about this policy or your personal data, you can contact us at:

📧 callcabin@hotmail.com

📞 +44 7840 498823

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

You may provide personal information when you:

Book a repair
Request a quote
Submit a contact form
Open a business account
Send us an email
Message us via WhatsApp

This may include:

Full name
Email address
Phone number
Device details
Business information (for commercial accounts)
Any details you include in your message

Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type
Device type
Pages visited
Time spent on pages

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Respond to enquiries and provide repair quotes
Book and manage repair appointments
Process business account requests
Communicate updates about your repair
Improve our website and services
Send relevant service-related information

We do not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your data based on:

Your consent (e.g., submitting a form)
Contractual necessity (e.g., performing a repair service)
Legitimate business interests (e.g., improving our services)
Legal obligations (where required by UK law)

5. Data Security

We take reasonable physical, electronic, and administrative measures to protect your personal information from:

Unauthorised access
Misuse
Alteration
Disclosure

While no system is completely immune to risk, we actively maintain safeguards to protect customer data.

6. Data Retention

We retain personal information only for as long as necessary to:

Complete the requested service
Comply with legal or tax requirements
Maintain service records for warranty purposes

Once no longer required, data is securely deleted or anonymised.

7. Device Data & Repairs

When repairing devices:

We recommend customers back up their data before repair
We do not intentionally access personal content
If access is required for diagnostic purposes, it is handled confidentially
We are not responsible for data loss during repair

Your privacy is respected throughout the repair process.

8. Third-Party Links

Our website may contain links to third-party websites. Once you leave our website, we are not responsible for how those websites collect or use your information.

We encourage you to review their privacy policies before sharing personal data.

9. Your Rights

Under UK data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where legally permissible)
Object to certain types of processing
Withdraw consent where applicable

To exercise any of these rights, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

We recommend checking this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

CallCabin

Preston, Lancashire, PR1 7BE

United Kingdom

📧 callcabin@hotmail.com

📞 +44 7840 498823

CallCabin is committed to providing fast, affordable, and reliable tech repair services in Preston — with your privacy protected every step of the way.